At Petsdear, we’re dedicated to bringing your unique 3D creations to your doorstep, no matter where you are in the world. Since our products are 100% custom-made, we want to be transparent about the production and shipping times of your orders.
How It Works: Production & Shipping
Unlike mass-produced toys, each Petsdear is a unique work of art, custom-made to capture your precious memories. We prioritize quality over speed to ensure your figure is flawless.
Total Turnaround Time = Production Time + Shipping Time
Step 1: Production Time (10-15 business days)
Creating a personalized 3D model is a multi-step, intricate process. Once you confirm your design at checkout, our artists and technicians will begin production:
High-Precision 3D Printing: Layer-by-layer construction.
Hand Polishing and Curing: Ensuring a smooth texture and durability.
Strict Quality Control: Every detail is manually inspected before packaging.
(Note: Good things come to those who wait. Thank you for your patience; we will do our best to ensure your memories are perfectly captured.)
Step Two: Delivery Time (7-15 business days)
Once your model passes our final inspection, we will carefully package it and deliver it to our global logistics partners.
Shipping Costs and Global Shipping
We are proud to offer customized, precious memories to customers worldwide. Whether it’s a gift for a close friend or a family member overseas, we ensure your Petsdear arrives safely.
Shipping Method | Cost | Estimated Shipping Time
Standard Shipping | $7.99 (Free shipping on orders over $59.99) | 7-9 business days
Express Shipping | $15.99 | 5-7 business days
“Estimated shipping time” refers to the transit time after the product leaves our factory (excluding production time).
Actual delivery times may vary slightly depending on the destination (e.g., remote areas) and local customs processing.
During peak holiday periods (e.g., Christmas, Valentine’s Day), courier companies may experience slight delays.
Order Tracking
After your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order status here: [Track Order Link]
After receiving the email, please wait 1-3 business days for the carrier to update the tracking information.
Customs and Duties
USA and Australia: Standard personal orders are generally exempt from customs duties.
International (EU/UK/Canada/Other Countries): While this is rare for small packages, international shipments may be subject to import taxes, duties, or customs fees levied by the destination country. These fees are borne by the recipient.
Important Notes
Address Accuracy: Please carefully verify your shipping address. Once the package is shipped, we cannot change the address. If you need to update your address, please contact us within 24 hours of placing your order: yuanjiepei99@gmail.com.
Delays: External factors such as weather, customs inspections, or strikes are beyond our control, but we will always help you monitor the status.
Need Help?
If you have any questions about your shipment, please contact our support team: yuanjiepei99@gmail.com
How It Works: Production & Shipping
Unlike mass-produced toys, each Petsdear is a unique work of art, custom-made to capture your precious memories. We prioritize quality over speed to ensure your figure is flawless.
Total Turnaround Time = Production Time + Shipping Time
Step 1: Production Time (10-15 business days)
Creating a personalized 3D model is a multi-step, intricate process. Once you confirm your design at checkout, our artists and technicians will begin production:
High-Precision 3D Printing: Layer-by-layer construction.
Hand Polishing and Curing: Ensuring a smooth texture and durability.
Strict Quality Control: Every detail is manually inspected before packaging.
(Note: Good things come to those who wait. Thank you for your patience; we will do our best to ensure your memories are perfectly captured.)
Step Two: Delivery Time (7-15 business days)
Once your model passes our final inspection, we will carefully package it and deliver it to our global logistics partners.
Shipping Costs and Global Shipping
We are proud to offer customized, precious memories to customers worldwide. Whether it’s a gift for a close friend or a family member overseas, we ensure your Petsdear arrives safely.
Shipping Method | Cost | Estimated Shipping Time
Standard Shipping | $7.99 (Free shipping on orders over $59.99) | 7-9 business days
Express Shipping | $15.99 | 5-7 business days
“Estimated shipping time” refers to the transit time after the product leaves our factory (excluding production time).
Actual delivery times may vary slightly depending on the destination (e.g., remote areas) and local customs processing.
During peak holiday periods (e.g., Christmas, Valentine’s Day), courier companies may experience slight delays.
Order Tracking
After your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order status here: [Track Order Link]
After receiving the email, please wait 1-3 business days for the carrier to update the tracking information.
Customs and Duties
USA and Australia: Standard personal orders are generally exempt from customs duties.
International (EU/UK/Canada/Other Countries): While this is rare for small packages, international shipments may be subject to import taxes, duties, or customs fees levied by the destination country. These fees are borne by the recipient.
Important Notes
Address Accuracy: Please carefully verify your shipping address. Once the package is shipped, we cannot change the address. If you need to update your address, please contact us within 24 hours of placing your order: yuanjiepei99@gmail.com.
Delays: External factors such as weather, customs inspections, or strikes are beyond our control, but we will always help you monitor the status.
Need Help?
If you have any questions about your shipment, please contact our support team: yuanjiepei99@gmail.com